Task: Obtain Release Acceptance Sign-Off

Formal sign-off needs to be obtained from the Client on the different testing performed, prior to the deployment. The test results for the release is reviewed with the Client, based on which the sign-off is obtained.

Once all the testing is completed and test results meets the acceptance criteria, the Release Manager must obtain a formal sign-off from the Client. The test results must be handed over to the Client before requesting for the sign-off. The Client would review these test results against the release design and release package to ensure that the release meets the Business requirements and acceptance criteria. Client would also confirm that there are no open defects and all documents are updated. Based on the review findings, the Client would then decide whether or not to accept the release. After Client sign-off and approval, the release is ready to get deployed in production.

In some cases, low priority issues may be outstanding at this stage, but the Client may be willing to accept the release, on the basis that such issues will be resolved later.
If the release is not accepted, then agreement is reached with the Client as to what issues still need to be resolved and what further release testing should be carried out.